terms and conditions designCLIQ

PRICES

All prices displayed are in AUD, are subject to change in accordance with decisions made by our suppliers and include GST.

OUR PRODUCTS

Being sourced directly from our list of trusted suppliers all of our products have a solid reputation for quality, durability and are the very latest available on the market. In addition we avoid holding costs and retail mark-up, meaning the savings are passed on to you. Please be aware that slight variations may occur in size and colour from shipment to shipment for handcrafted pieces.

PRODUCT AVAILABILITY

Products are available while stocks last. We will endeavour to withdraw a product from the website as soon as we are made aware that it becomes unavailable. If an item that you have ordered is temporarily unavailable, we will contact you by email and let you know the anticipated waiting period, offering you suitable alternatives if you wish so you can decide if you are happy to wait for your product or exchange your purchase for an alternative. (See ORDERING & EXCHANGES for further information).

WARRANTY

All product warranties are in line with our supplier’s warranty policy as applicable for the item purchased. Please note that some items you purchase may have a back to base warranty meaning you must cover the cost in freighting the item back to the supplier for repair or replacement. Where necessary the Designcliq team will help you resolve any issues and act as mediator between you and the supplier but will accept no financial responsibility for any issue that remains unresolved. The Designcliq team will be able to advise you on the care instructions for your purchase in order to prolong the life of your product and keep it looking its best. Simply email us and we will respond to your request within 3 working days.

PAYMENT & SECURITY

Payment for all products will be by credit card, debit card or BPAY. At Designcliq, your security is of utmost importance to us. We utilise a secure system for the transfer of information during a transaction and have adopted the Secure Sockets Layer (SSL) technology (commonly known as a locked site), which encrypts all data transmitted in order to protect the information being sent, including your credit card details. It is the most common and safest method of security used by online shopping sites. Further to this, we do not store credit card details and conduct all financial transactions through an Australian owned bank.

DELIVERY & FREIGHTING

In line with our goal to make your online shopping experience with us as simple as possible, a standard nominal delivery fee is included in the cost of over 90% of the items available to purchase on this site. This means the cost you see for most products is the TOTAL cost you pay – no hidden fees and no unexpected surprises when you proceed to the Checkout. Certain products will incur a separate delivery fee due to the requirements of the supplier of those items. This only applies to a small portion of items sold on our site. For small items, delivery will be via Australia Post. For large items, we will rely on the freight company used by the supplier of your chosen product or, where this is not possible, utilise the services of our own preferred freight company. The Designcliq team will coordinate any deliveries for you and act as your agent in this capacity. In doing so, you take full responsibility for any freighting complication that may arise and agree to any terms or conditions that our suppliers have in reference to their freighting policy. Delivery included is in Australia only, overseas purchasing is available but freight would need to be priced separately.

DAMAGE & COMPLICATIONS

Due to the nature of furniture transportation, complications may occur including damage during uninsured transport or late shipment. We will do our best to quote accurate delivery dates however if any unforeseeable delays do occur the Designcliq team will keep you informed via email as we receive updates but cannot be held responsible for the delay as we are at the mercy of our suppliers. If an item arrives damaged, you must notify the Designcliq team via email within 24 hours with clear detailed photos of the damage. You will also be required to include a personal opinion on whether damage most likely occurred during shipment or prior to dispatch from our supplier.

COLOURS DISPLAYED ON THE WEBSITE

We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, the actual colours you see will depend on your monitor, settings and the lighting in the room where you are viewing the product. If you have any doubts about the colour of an item, simply email us and we will send you out a colour swatch or sample where possible or refer you to your nearest retail stockist to see the product first hand (again where possible).

ORDERING & EXCHANGES

Goods must be paid for in full prior to dispatch. You should take care in ensuring that your order is accurate and that it is what you want, as we do not offer refunds if you change your mind. We do not refund for unforeseeable delays either as we are bound by the terms & conditions of the supplier of the product you have purchased. Should a product arrive and it is faulty or damaged, please refer to the DAMAGE & COMPLICATIONS section for the appropriate course of action.

GREEN POLICY

At Designcliq we are proud to be an earth friendly company and actively make responsible choices whenever we can because in our view, every little bit counts. All contact is via email to limit paper usage in addition to being an efficient form of contact. We also value those suppliers that actively support eco-friendly manufacturing processes and highlight those products that have left a minimal footprint on the planet. We would welcome any constructive input from you in this regard.

COPYRIGHT

This website and its contents are the property of Designcliq and are subject to copyright. The contents of our website are to be used for your personal non-commercial use only. Any breach of copyright may be subject to legal action.

GENERAL CONDITIONS OF USE

The use of this site is governed by, construed and enforced in accordance with the laws of NSW, Australia. Designcliq Pty Limited is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit http://www.privacy.gov.au

COLLECTION OF PERSONAL INFORMATION

The Designcliq team only collects limited personal information from you and only when you knowingly provide it. The information we may collect is your title, name, contact details (address, phone and fax) and your email address. We need to collect such personal information when you order goods that require delivery, contact us for further information and/or subscribe to our mailing list for newsletters.

OTHER INFORMATION WE MAY COLLECT

For statistical purposes we collect anonymous information on website activity (such as top pages/products viewed, the number of pages viewed, the number of sessions, most popular session times). This data is collected and evaluated by the Designcliq team in order to present the best products to you, evaluate our website performance and to improve other content we display to you (such as designer tips, trade secrets, blogs and useful links).

HOW WE USE YOUR INFORMATION

The Designcliq team uses your information solely for the purpose of better understanding your needs and providing you with even better service. Designcliq uses personal information to complete a transaction, handle your queries or customer service issues and keep you up-to-date with any products, services, events or promotions that may be of interest to you. Rest assured you will be able to stop this activity at any time simply by advising us via email.

USE & DISCLOSURE OF PERSONAL INFORMATION

The only time we will share your personal information with another organisation is in relation to your specific purchase or request. We need to send your information to companies that are contracted to us e.g. mailing houses, courier companies, IT service providers, assemblers and repairers and of course the supplier of the product you have purchased.

THIRD PARTY WEBSITES

Links to third party websites from our website are provided solely as a convenience to you. If you use these links, you will leave our site and will be subject to the terms & conditions of the site you have entered (for which we have no responsibility whatsoever).

DISCLAIMER

You agree that your access to and the use of this site is subject to the aforementioned terms & conditions and is at your own risk.